AWS provides Four tiers of Support
Free - Basic, Forum-based & health check support
Developer - Email support & best practice guidance
Business - Phone/Email/Chat support, 1 hour response time
Enterprise - 15 min response time, dedicated Technical Account Manager
Support plan Comparison
Exam Scenario Questions
- What are the four levels of AWS Premium Support?
- Basic, Developer, Business, Enterprise
- Basic, Startup, Business, Enterprise
- Free, Bronze, Silver, Gold
- All support is free
- What is the maximum response time for a Business level Premium Support case?
- 120 seconds
- 1 hour
- 10 minutes
- 12 hours
