Friday, March 11, 2016

AWS Support Tiers

AWS provides Four tiers of Support

Free - Basic, Forum-based & health check support
Developer - Email support & best practice guidance
Business - Phone/Email/Chat support,  1 hour response time
Enterprise - 15 min response time, dedicated Technical Account Manager

Support plan Comparison

Exam Scenario Questions
  1. What are the four levels of AWS Premium Support?
    • Basic, Developer, Business, Enterprise
    • Basic, Startup, Business, Enterprise
    • Free, Bronze, Silver, Gold
    • All support is free
  2. What is the maximum response time for a Business level Premium Support case?
    • 120 seconds
    • 1 hour
    • 10 minutes
    • 12 hours



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